9mo
Thank you for your feedback regarding the interview process. We are glad to hear that our recruitment team provided fantastic communication and support, as we aim to ensure that is a consistent part of every candidate’s journey. At the same time, we regret to learn that your interaction with leadership was not as positive and left you feeling as though the process wasn’t welcoming. Every candidate should feel respected and valued, and we will be sharing this feedback internally to ensure any improvements are made. We set high standards in our interviews and, for certain roles – such as the Business Development Representative that you interviewed for – we occasionally use more challenging interview techniques (sometimes referred to as stress-based interviewing) to reflect the reality of working with a wide variety of personalities. That said, these conversations are always meant to be constructive and collaborative, rather than discouraging. We also take concerns around turnover seriously, and our leadership team continues to invest in programs that build employee growth, engagement, and retention. We appreciate the effort you put into preparing for the process, including your presentation, and we regret that you felt it was a poor use of your time. Feedback like this is important as we continually refine how to ensure a candidate-first experience, and we thank you for your candid perspective.