One of my past coworkers knew someone at Apple so he asked her to refer me.monce she did that, I received an email that Apple hiring recruiter had pulled my application and would be calling me soon for a phone interview. The interview was pretty easy with simple questions like "qdescribe a time in the past where you couldn't resolve a customer's problem" and I was even asked what apple products I own/have experience with. They told me it wasnt important to have experience, because they could easily train that kind of stuff, but it was more for questioning. At the end of the phone interview they asked me to come into the store for a group interview a few days later.
The interview day came up and when I got there I was told to sit with the other interviewees, 2 other guys. Once the 2 store leaders were ready, they walked us down to a Starbucks in the mall and we began by getting to know a little about each other (it was very casual). We were each asked what our favorite iLife application was, and how to do several operations in each program. We were also asked how we would describe spend a day off from any kind of responsibility, what we would say to a customer that had no idea what a Mac was, and one of the store leaders pretended to be a customer and told us to sell her something,
An hour after my first interview I got a call from the recruiter asking for another interview already, so we scheduled that one for a few days later. I had to drive to another apple store due to the normal interviewer being gone, but this interview went well. It was set up the same way with 2 other people interviewing with me, but only one interviewer this time. She mostly talked about herself and apple the whole time, and barely asked us anything. The few questions she did ask we're very simple. A few days later I got a call from the recruiter saying that interview went well and that all she needed was my background check, which unfortunately didn't come in time for the first round of training (August 12th, 2011) because she called the day before, so she called the middle of the next week and said my background check came in and officially offered me the job, and that I would start training September 9th and start work it he store September 12th.
Overall it was a very easy process, and I only went through 2 interviews plus a phone interview. From what I have heard most people go through 4 or 5 interviews in addition to the phone interview.
Advice: Always smile, show how much you care about the customer, and don't be afraid to tell them you have no experience with their products. One of the store managers in my first interview said she was hired with no computer experience 5 years ago.