I filled out the application online then received a n email about a few days later to set up a phone interview. After the phone interview I was sent an assessment (aptitude) test. The following week I was called for my second interview which was face-to-face at the office. First, you are required to take and pass a typing test with at least 35wpm. There were two managers that interviewed me taking turns asking questions and taking notes. I left the office and 30min later received the call to come back for my third and final interview which would be two days later at the office with the manager and I shadowed a rep for about 15min. A week later I was offered the position. Best tip: energetic and stay positive but realistic.