Although most of the people that I interacted with were friendly, the interview process took over 5 weeks and I was informed that they still had not made a decision. My initial interview was a phone screening with a recruiter based out of the Pittsburgh office. A week later I had a f2f interview with the supervisor and the head of the Dallas office. It was a fairly standard interview. I was then scheduled for a 3rd interview with the regional director based out of the Houston office. She is apparently over the Southern and Gulf Coast region. It was much of the same information in addition to some more behavioral questions. I was then contacted again by the recruiter and told that they would like to have a desk-side meeting so that I could have a run-through of the "system" and how it operates, as well as an opportunity to learn what the day-to-day work would entail. At this point, I was made aware that the job itself is mundane desk-work, answering emails, making sure to record every interaction with customers, and forwarding information to others. There is a "to-do" list that the system creates for each day, which could include over 100 tasks, mostly emails, responding to inquiries, etc. The office atmosphere was drab, small cubicles, little natural light. The average age of the office seemed to be around 50, and I did not see one "younger" employee. This was a big red flag for me, as I feel an office environment should include both younger and older employees. I was informed a week after the desk-side meeting that the management "was not ready to proceed with any offers and are going to continue interviewing candidates."

Phone interview with recruiter+ 2 on-site interviews, one with HR and multiple team members and 2nd with senior managers. Recruiter was rude, entitled, and in love with power. Liked the team members and explanation of work environment but recruiter destroyed the experience and my impression of the company. Became very irritated when I asked questions at time of verbal offer regarding company, benefits, etc to get a better idea of opportunity.

The talent acquisition specialist, my first contact, was superb! She made this process personable, respectful and never thought that she was doing me a favor (like the many others I encountered in other companies). She was a partner and had GREAT interpersonal skills. She always availed herself to guide me and kept me informed with the developments.