Before the interview I had to do a complicated case study that seemed to be asking for people to do work for free. It included:
You are hired to start the Internal Communications Team, with 3 headcount available for you to hire
• The goals for you in this role are:
1. To ensure that every Agent in CEG understands why each of the big changes that impact them are
happening
2. To increase pride, engagement and motivation in our Agents
• What we would like to see in your case study is:
a) What metrics would you define to set targets and measure the progress made along the way
b) Knowing that there is a lot of unknown we would like to know what would be your plan for research
and experimentation towards achieving the 2 goals above
c) Make your own assumptions for that information not provided to you and share
▪ What solutions you would like to put in place / what would you change in order to achieve the
goals? You don’t need to expand your explanation too much, but it’s important to explain why you
think that solution / change will help.
▪ What would be your plan for the 6 first month based on those solutions / changes?
▪ How would you utilize the 3 headcount provided to you?
The task information was four pages long and had errors in it, ironically.
After this, I had an in person interview explaining my case study. The person interviewing me seemingly did not know what internal comms was, and kept asking me about KPIs over and over again. It was very odd, Unsurprisingly, I didn't get it