Pros - The process was relatively fast. Send in my resume > 2-3 day got a response > went for a video interview with the HR > Interview with hiring manager > 2 days later received the news. - Hiring manager was friendly and understanding - The whole process was a good experience Cons - Maybe the questions were a bit too much, not necessarily bad

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.