We are being called to confirm on the vacancy application. Then we are emailed to set an interview with Talent Acquisition Team. Link of meeting provided. Online assessment was done and if we passed the test, invitation to come to the office will be sent via email on set date and time. Another round of test to check on compatibility and to see the skillset of those who got in.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.