You will go through 3 rounds which 1st will be an email assessment, if you passed, you’ll go for a video interview with HR and if you passed again, you’ll go for 2nd round interview with their team managers. The interview with HR is 20 minutes and interview with managers took 1 hour. Basically the interview with HR was great but the experience with the team managers were so disappointing. I dislike the attitude of the managers which they keep on making faces when I’m talking. In my perspective, I answered all the questions thoroughly but maybe to them my answers were not enough. But the image of having to work with these unprofessional people would be chaos. I understand they want to have less formal interviews but making those annoying faces really made me lose my confidence in the middle of interview. There are times they were laughing at my answers that i had to call out one of the interviewer for laughing at me. Maybe they think i dont worth this job? I’m glad I was not accepted because it would be miserable having to work with these kind of rude leaders (Rina and Ehsan).

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.