It process took no longer than 2 weeks. It was fast. And the hiring manager was friendly. Apply - Written Assessment - Video Interview with the hiring manager. 2 days after the Video Interview, they will notify you whether you will proceed to the next stage or not. I didn't pass the video interview. I think I was too nervous. Haha

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.