First, I was scheduled for introduction phone call, the interviewer was so friendly asking very common questions about the position and discussed the job description and the benefits. After that, the written assessment if you passed you would proceed for the final interview. Unfortunately, I did not pass. The assessment was consists of 2 parts one in English and the other in the second language you applied for. It was about to write an email for a certain customer complaint and the time limit is 30 minutes. Tip: I think the KEY to get hired is the written assessment so plz be prepared, google the scenarios of customers complaints. Also try to type very fast as the time limit is shorter than you think.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.