There was 2 recruiters interviewing me. They gave me typing speed test and a mock test. They interviewed me in three languages. Be prepared to answer questions in different languages even though you are only applying job for certain language (e.g. cantonese, they will interview you in English, Chinese and cantonese)

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.