I got an email from Agoda's recruiter asking to block a time to attend a phone interview. I gave my date and got a confirmation email. On the day of the interview, I waited for the phone call but 20 mins later nothing happened. I emailed back to the recruiter to ask if the phone interview is still happening. 10 mins later, I received a call from the recruiter. I was informed that the application has closed and they've conducted interviews last week and have finalized their candidates. In the first place, why would you even contact me and gave me hope to go through the interview only to find out the application has closed when I submitted my application before the dateline. A day before the interview, I received a call from a HK number but did not pick up the call as I wasn't expecting Agoda's number would be from HK because they are based in Bangkok. The recruiter should have given heads up to the candidate to expect a certain number that they'll be calling. Having said that, since they did not manage to get me, they should have sent an email informing that they've failed to contact me earlier and inform on the bad news that they will not be proceeding with the interview. I am very disappointed on how the situation was handled coming from a big OTA player in the market. This has deterred me in wanting to support Agoda further. Recruitment department, please buck up and be precise when selecting your candidates and not give false hope by breaking the bad news to your candidate on the day of the interview! Very unprofessional for a big organisation!

Recruiter Screen: 30–45 mins (background & fit) Hiring Manager Interview: 45–60 mins (marketing expertise & metrics deep dive) Case Study: Take-home or live case + 30–45 min presentation (analytical & strategic assessment)