The interview process began with a phone screening, then moved into a video meeting where a take-home exercise was given, after the take-home was reviewed there was an additional panel interview and a final interview with a Support Manager.

- call from HR person: was very short, 10 min maybe. It seemed a bit rushed. -Mock ticket: they will send you an exercise where you have to basically download their trial and try and find solutions to the problems the customer in the mock ticket describes. I spent quite some time going through their help pages. But I guess you really get an idea about their product and what you will be dealing with. - call with 2 different managers, 30 min each and 2 product coaches also 30 min: they were all easy to talk to, especially the two coaches were really engaging and seemed happy to meet me What annoyed me was that I never heard back from them personally. They never sent me a reply with feedback. I got a call from my recruiter (that had arranged the application etc) who told me that they won't send me an offer.