The interview process begins with mini games that are basically an aptitude, despite what others say the tests aren’t designed to make you fail, they’re to test your ability along with perseverance. Once you’ve passed that you’ll be invited to a virtual interview (at least I was), the interview will be split into four parts. 1) The dreaded “tell me about yourself” question, along with “why this role”, make sure you research the company before hand, go over your CV sell yourself and make sure your answer are tailored to match the role you’ve applied for. 2) It’s a basic retention test, you’ll be given a member’s (they call their customers members) information , you’ll be encouraged to take notes of the information you’re given, you’re allowed to ask them to repeat sections but not the whole thing then they’ll quiz you on the information. 3) You’ll be given scenario based questions, these questions will test your competence, critical thinking skills and most importantly empathy, remember you’re applying for a health insurance company, you’ll be talking to people dealing the worst times in their lives, it’s important to have empathy. 4) They will give you a run through the training process, benefits of the job along with a salary, they will also give you the opportunity to ask a few questions.