I saw the job listing on a remote job website called Pangian and applied with my cover letter and resume. The next day I was asked by the manager of customer support to submit answers to a few questions. From there I went through three interviews- the first with the manager, the second with two members of the customer support team, and the third with another member of the customer support team. Since I was applying for a remote position and was traveling in Europe at the time, all interviews were held via video chat (rather than in one of their three office locations).

As it’s a remote role, all interviews were video calls using Zoom. First I had an initial 30 minute phone interview with a recruiter. On that call the recruiter told me about 15Five and the role and asked standard questions about my resume. In the evening after the initial interview I was sent a written assignment to complete as a next step. I followed up a week after I sent my responses and was told they were still reviewing responses but that I'd hear from them in a day or two. I didn't hear back for four more days and really resigned myself mentally that they’d decided not to continue the process with me. (This is my only critique of the process - more communication around time frames would be great!) But then I was contacted to schedule a group interview. This group interview was much less intimidating than I anticipated. It was with four lovely members of the customer support team. They opened up with introductions and a fun icebreaker question, then more pretty standard questions about how I handle difficult customers, what tech I've used in the past, etc. I also had time to ask my own questions. Two days later I was contacted to schedule an interview with the two hiring managers for the team. They asked me more in-depth questions about what I was looking for, why I was interested in the role, what strengths I would bring, and what my weaknesses are. Nine days later I was contacted and told I was one of their top candidates, and to have three references ready for them to contact if we decided to mutually move forward. The next day I was asked for those references. (I wasn't sure if this meant I was their chosen hire, or if they were asking for multiple candidates' references.) It took them longer than expected to get in touch with my references (the fault of my references, not theirs), but I received a verbal offer nine days later. All in all, it was a very relational interview process, and I felt that each interviewer really wanted to get to know me as a human, hear about my values and what makes me tick, and not just hear me recite my resume. It was definitely a quite long process, but extremely worth it! I am absolutely thrilled to be a part of this team.