Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level C

Job Title

Program Manager, Student Services (Secondary)

Department

Administrative Leadership | Teacher Education Office | Faculty of Education

Compensation Range

$7,502.25 - $10,788.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

July 15, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

August 31, 2027

This is a leave replacement for a fixed term duration.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The University of British Columbia's Faculty of Education offers the largest and most comprehensive teacher preparation program in both British Columbia and Canada. The program includes a wide variety of themed cohorts in Elementary and Middle Years education, numerous Elementary and Middle Years teachable subjects, dual degree options, post-degree options, as well as diplomas and certificates.

The Faculty provides several pathways to earning a Bachelor of Education (B.Ed.), including an 11-month Teacher Education Program on the Vancouver campus, an 11-month West Kootenay Teacher Education Program (WKTEP) on the Nelson campus, a two-year Remote and Rural Education (RRED) program across BC, and a four-year concurrent Indigenous Teacher Education Program (NITEP). These programs alternate between coursework, practicum placements, and community field experiences. In addition to the B.Ed. program, the Faculty offers minors, extensive certificate and diploma programs, graduate programs, and numerous professional development opportunities for a diverse student body at local, provincial, national, and international levels.

The B.Ed. program at UBC serves as a credentialing and certification pathway in collaboration with the Ministry of Education's Teacher Regulation Branch (TRB) and BC Teachers’ Council (BCTC). Therefore, it is critical that students receive accurate and informed guidance to ensure that their program completion leads to successful certification as teachers in BC.

UBC's Faculty of Education is committed to preparing educators for their roles in local, provincial, and global contexts. Upon completing the program, graduates earn a Bachelor of Education degree and a recommendation for teacher certification from the Ministry of Education's Teacher Regulation Branch. Graduates are qualified to apply for certification in British Columbia as well as in other provinces and countries.

Job Summary

The Program Manager, Student Services (Secondary) is responsible for a broad range of key areas, including pre-admission advising for potential B.Ed. students exploring various teacher education programs, as well as supporting current B.Ed. students with coursework, practicums, and community field experiences. This role covers diverse programs, such as the 4-year concurrent NITEP program, the 2-year Rural and Remote Education (RRED) program, the 11-month West Kootenay Teacher Education Program (WKTEP), and the 11-month Vancouver program. Additionally, the Program Manager oversees the student experience in post-baccalaureate Diploma and Certificate programs for practicing educators across multiple campuses, including Dual Degree programs.

The position requires strong communication, advising, teaching, research, and recruitment planning skills, as it involves guiding students across B.Ed. and post-baccalaureate programs, providing career advice, and resolving complex work-life challenges. The Program Manager negotiates with educational partners, including regulatory organizations, to address challenging cases. Liaising with staff, faculty, and departments across the Faculty of Education and UBC is crucial to ensuring accurate information is provided to students from diverse backgrounds. The role also involves collaborating with public and independent schools, government agencies, regulatory bodies (such as the Teacher Regulation Branch), and community organizations.

In addition to these responsibilities, the Program Manager manages conflict resolution and event coordination, while overseeing protocols related to appeals, academic and non-academic misconduct, and student complaints within Teacher Education Programs across multiple campuses. The role involves working with the UBC Ombudsperson, Early Alert, Enrolment Services, and the UBC Centre for Accessibility. The Program Manager develops and implements comprehensive strategies for programmatic orientations and enhances student services by creating effective processes and systems, working closely with colleagues in the Teacher Education Office and other units. The position draws on internal and external guidelines, policies, procedures, best practices, and past precedents to determine the best course of action for student support within the Faculty of Education and UBC.

Organizational Status

The Teacher Education Office (TEO) is the central unit responsible for overseeing Bachelor of Education enrollment across all programs and campuses within the Faculty of Education. The TEO consists of five Program Managers: two who manage practicum placements, one who oversees the Community Field Experience (Local, Rural, and International), and two who manage student services. These Program Managers work under the direction of the Associate Dean (Teacher Education) and report to the Director of the Teacher Education Office. In addition to collaborating with TEO staff, the Program Managers engage with various student service units, including Access & Diversity, International Student Development, Enrolment Services, the Ombuds Office, and other departments focused on student success and well-being. They also liaise with colleagues from other educational institutions, school districts, professional associations, accreditation bodies, and government agencies.

Work Performed

Oversight of Student Experience in BEd & Diploma/Certificate Programs (Approximately 375 Students)

• Manages the advising needs of approximately 375 Secondary teacher candidates by collaborating with UBC Student Services professionals, the Registrar's Office, Financial Aid, the Centre for Accessibility, and other agencies to provide comprehensive advisory need, including financial aid, academic guidance, and referrals to counseling.

• Co-manages, alongside the Program Manager of Student Services (Elementary and Middle Years), the advising needs of approximately 400 new post-baccalaureate students and educators in the Diploma/Certificate programs, as well as Internationally Educated Teachers. This includes liaising with course instructors, coordinating coursework, tailoring course sequences, and advising students on exploring alternate or additional educational options, including opportunities in other Faculties at the University.

• Provides expertise and advising on inquiries related to BEd/Diploma/Certificate program options and career-related questions (professional aspects).

• Provides consultation with finding courses for conditional admissions, offering expertise in course selection.

• Provides expertise and advising on Secondary applications, particularly those with conflicting bio data evaluations.

• Interprets policies, implements necessary changes, and creates interim reports on student success within the programs. Advises other program managers, faculty advisors, and instructors on student experiences within their respective portfolios.

• Co-manages the Integrated Case Management System under the guidance of the Director and conducts bi-weekly case conferences to address student issues across program components, including courses and practicum.

Responsibilities for Absence Management (375 Students)

• Manages the daily administration of unanticipated and anticipated absences for Secondary teacher candidates.

• Reviews absence reports submitted by students via Qualtrics, ensuring alignment with established guidelines and attendance policies.

• Prepares absence reports identifying any student of concern. Respond promptly to absence requests from teacher candidates.

• Notifies instructors, program managers, and faculty advisors as needed regarding teacher candidates' absences and time-away requests.

• Administers accommodations requested by teacher candidates, including those for medical, religious, or work-related reasons.

• Ensures compliance with the Faculty of Education’s BEd absence policy, including submission of Absence Report Form, communication with instructors/advisors/schools, etc.

• Recommends revisions to policies and practices as necessary.

• Monitors and reports on trends, emerging issues, and status updates, providing suggestions to improve students' academic success and program quality.

Program Advising (Secondary)

• Manages and co-develops dual degree programs in collaboration with UBC Faculties and units, including Home Economics Education (in partnership with Land & Food Systems), Music Education (in partnership with the School of Music), Biology Education (with the Faculty of Forestry), Math Education (with the Department of Mathematics), Physics Education (with the Department of Physics), as well as other dual degrees that are currently in development, consultation, and approval stages.

• Oversees advising for approximately 90 Dual Degree students.

• Manages the advising needs for around 90 Bachelor of Arts students pursuing minors in Education, specializing in areas such as Special Education, Interpersonal Development, Community, Adult and Higher Education, Early Childhood Education, and Language Learning and Teaching.

• Leads recruitment events for dual degree programs in Math, Physics, Music, Home Economics, Forestry, Early Childhood Education, and Technology Education, as required.

• Oversees the transition of Unclassified Students into specialized programs.

• Reviews and approves courses, transfer credits, electives, and course substitutions.

• Provides admissions consultation and guidance, in particular with dual degree and certificate and diploma students

• Manages the student experience by collaborating with Departments and units within the Faculty of Education and across UBC to create appropriate transfer credit agreements and ensure that teaching certification and specific course requirements are met.

Educational Student Association (ESA)

• Co-supervises the Education Students' Association (ESA) alongside the Program Manager of Student Services (Elementary and Middle Years), working with elected student representatives by attending monthly meetings and overseeing all ESA initiatives and events.

Specialty Program Management on Indigenous Teacher Education Program (NITEP and Non-NITEP students)

• Advises approximately 40 Indigenous teacher candidates throughout their program.

• Provides oversight and guidance within the Teacher Education Office (TEO) on complex and challenging issues related to advising, coursework, and other serious matters concerning Indigenous teacher candidates.

• Advises Indigenous teacher candidates by offering consultations and connecting them with services such as counseling, lesson and unit planning, student loans, and interim reports.

• Serves as a co-representative of the TEO within NITEP, acting as a liaison and program specialist.

• Approves transfer credits from non-UBC institutions to UBC NITEP academic records.

• Authorizes and approves course registration requests, accommodations, late withdrawals, and course drops.

• Facilitates cross-campus support in collaboration with the NITEP advisor and Director.

• Represents the TEO in Indigenous Teacher Education Advisory Committee meetings.

• Assists the NITEP Program Director and program advisors as needed, including approving program accommodations.

• Communicates with and visits NITEP off-campus field centres to provide liaison services and information sessions.

• Stays informed about current issues affecting Indigenous education, including relevant policies, legislation, and community needs.

• Incorporates knowledge of historical and contemporary challenges faced by Indigenous communities into the development of support programs.

• Promotes awareness and understanding of Indigenous perspectives on education within the department and the broader university community.

• Fosters an environment that respects and honors Indigenous ways of knowing and learning, ensuring these perspectives are integrated into the teacher education curriculum.

Conflict Resolution Management (Secondary, 375 students)

• Acts as the primary point of contact for B.Ed students in crisis or conflict.

• Assesses student conflicts as they arise, providing general advice and support on conflict management. This may include engaging in fact-finding and guiding students through conflict management processes, particularly in disputes within or between cohorts, or involving students and instructors. Conflicts may include differing opinions, non-academic misconduct (e.g., discrimination, harassment, bullying, disrespectful behaviors, etc.).

• Collaborates with instructors to ensure effective communication with teacher candidates when concerns arise during coursework and practicum.

• Issues interim reports and handles subsequent communications.

• Manages escalations for extremely sensitive or unusual matters.

• Leverages knowledge of internal and external resources to direct students to the appropriate services.

• Works closely with other departments to ensure a coordinated approach to conflict management.

• Liaises with external organizations and experts in conflict resolution and anti-racism efforts.

Program Delivery and Evaluation B.Ed Exit and Post Surveys for Secondary

• Designs and implements B.Ed exit and post surveys.

• Analyzes survey outcomes and responses to evaluate program quality and identify areas for improvement.

• Uses survey results to analyze trends and demands that influence program planning and course scheduling to meet market demand and current educational directions.

• Plans and evaluates recruitment programs and advising services, in particular with dual degree and certificate and diploma students, based on survey findings.

Event and Project Management

With oversight from the Director of the Teacher Education Office (TEO) and in collaboration with the Administrative Manager, manages the following events:

B.Ed Awards (Secondary, 375 students)

• Co-leads the planning and organization of the annual awards ceremony with the Program Manager, Student Services (Elementary and Middle Years).

• Co-develops and revises processes for soliciting and compiling student nominations with the Program Manager.

• Works with faculty to familiarize them with the nomination process and ensure quality and quantity in nominations.

• Co-solicits and compiles award nomination files with the Program Manager.

• Liaises with the Awards Office, Alumni Relations, Development Office, and other departments and units within the Faculty regarding award nominations and processes.

• In consultation with the Director of the TEO, assembles inter-departmental award adjudication committees, typically including tenure-stream faculty, sessionals, and lecturers. Manages the adjudication process, reports decisions, and informs awardees.

• Administers multiple student awards on behalf of the Faculty, including the full administration of the Emily Longworth Memorial Award, liaising with the donor family, the Faculty of Education Development and Alumni Office, school administrators, and award recipients from the application process through to the completion of projects and final reports.

Annual Career Fair (Secondary, 375 students)

• Co-plans and oversees this annual event with the Program Manager, Student Services (Elementary and Middle Years), involving over 700 teacher candidates, alumni, and 150 exhibitors. This is the largest career fair in Western Canada.

• Analyzes past events with the Program Manager and revises strategies to engage more local, national, and international employers, as well as to support more graduates.

• Collaborates with the Administrative Manager and Director to organize all aspects of the event, including liaising with UBC AMS for location planning and catering.

• Manages online registration, updates all forms, and communicates with exhibitors and partners.

• Co-develops and delivers workshops with the Program Manager to prepare students for meeting prospective employers at the fair.

• Surveys students and exhibitors following the event to gather feedback for future improvements.

• Ensures sufficient funds are generated by the event to cover costs and support annual student awards.

Program Delivery, Courses, and Student Admissions Pathways into Various Teacher Education Programs

• Collaborates with partnering institutions to develop pathways for admitting students into the UBC Teacher Education Program, such as Capilano University's B.ECCE to UBC B.Ed program, BCIT's Diploma in TTED to UBC B.Ed Tech Ed, and KPU's B.FSDN to UBC B.Ed HMED.

Pre-Admissions Advising

• Provides expertise and advising on inquiries related to B.Ed, Diploma, and Certificate program options, as well as career guidance on professional aspects.

• Identifies courses for conditional admissions.

• Offers expertise and advice on the adjudication of applications when Broad Based Assessment Evaluations (BBAE) readers provide different/conflicting decisions.

Inter-Departmental and Cross-Campus Collaboration

• Serves on various award adjudication committees.

• Advises and supports departmental instructors facing challenges with their class or cohort, offering options aligned with UBC policies and best practices in the field.

• Represents the Teacher Education Program at cross-campus events.

• Consults on the maintenance of the Online Advising Management System (OAMS) and the UBC Wellbeing Liaison program. Establishes and maintains key collaborative partnerships with campus resources and initiatives that support at-risk student success, including Access & Diversity, Early Alert, the Student Case Manager, Ombuds Office, Enrolment Services, and the Graduate Student Society.

Other Relevant Duties

As assigned by the Associate Dean of Teacher Education and/or the Director of the Teacher Education Office.

Consequence of Error/Judgement

Failure to effectively support students would negatively impact the students’ opportunity to succeed in the program. Errors made in program management and development in accordance with established policy, regulations and criteria would damage the credibility of the Teacher Education Program, the Faculty of Education and the University, and the Faculty may suffer a financial loss due to decreased enrolment or loss of funding.

Supervision Received

Works with considerable autonomy. Reports to Director of Teacher Education Office.

Supervision Given

N/A

• Graduate degree in education is preferred.

• Extensive knowledge of and familiarity with the BC school system.

• Training within the field of equity, diversity, and inclusion is an asset.

• Proven experience in conflict management and resolution, preferably in an educational setting.

• Strong understanding of antiracism pedagogy and the ability to apply it in conflict resolution

• Experience with educational technologies and/or administration would be an asset.

• Experience providing mentorship in educational settings.

• Ability to create and maintain strong networks of K-12 educators and administrators

• Ability to work in self-directed manner and collaboratively with other professionals in the Teacher Education Office.

• Ability to prioritize and work effectively under pressure.

• Ability to listen effectively, interact respectfully, and act transparently.

• Excellent communication, management and organizational skills.

• Commitment to promoting Indigenous perspectives and supporting Indigenous students.

• Stay informed of current issues affecting Indigenous education, including policies, legislation, and community needs