Inviting Candidates from Alberta, Canada

**This position requires a strong commitment to the role. We are seeking candidates who intend to remain in the position for a minimum of two (2) years, subject to satisfactory performance and organizational needs.**

Visual-Eyes is a leading practice management software for the eye care industry in Canada. We have been in business for 30 year and are looking for a new Software Tester to join our Red Deer team. Our Core Purpose is to be "Partners in the journey to success" with our clients and what we do best is to "Streamline Business Processes".

As a member of the Quality Assurance team, the Software Tester’s primary focus is to ensure our web products and applications are thoroughly tested, documented and demonstrated prior to release. To ensure our customers have a positive software experience, the agent will functionally test as the application is developed and build upon our existing regression testing.

A secondary focus of the Quality Assurance Agent role is to support beta clinics, customer support, and internal teams. You will work closely with the Product Support team to help identify and resolve difficult, complex software issues. You will act as the primary point of contact when updating a client’s software version, and you will maintain a strong rapport with beta testers to gather feedback on potential final releases. You will also assist Trainers and Developers by performing data comparisons and running SQL scripts to ensure that client information is imported accurately into our database format.

Quality assurance agents will be expected to keep active in the testing community to ensure they are acquainted with testing best practices.

Relationships:

Reports to:

• Lead QA Analyst
• Product Owners
• President/CEO

Internal Contacts:

• Application/Web Development Teams
• Product Support Team
• Practice Consultants

External Contacts:

• Clients
• Client Vendors
• Partners

Key Responsibility Areas:

Testing: 50%+

• Strictly adhere to Agile testing methodologies
• Functionally test all user stories passed by developers throughout the development process
• Provide constructive feedback, upholding the integrity and quality of the product
• Review the backlog for any items that require testing to ensure validity
• Maintain customer relations with alpha clinics
• Communicate with Product Owners and developers for clarifications
• Discuss changes with Product Owners, Developers, and Testers to ensure intended use of the product
• Document changes completed within each release
• Demonstrate new functionalities to the internal team
• Receive and process defects from internal systems, the customer service team, and the training team
• Keep internal and external tracking systems up to date
• Help maintain regression tests and run tests for application based products (TestComplete), with less initial focus in this position

Technical Support/Trainer Support: 25 - 40%

• Perform data comparisons between legacy systems and our systems
• Support others in investigating application related issues
• Install and update SOTH products
• Write and run scripts as needed to support clients and internal staff
• Document work in case management systems (JIRA and Zoho CRM)
• Cover for staff shortages, following established customer service procedures

Other: 5 - 10%

• Stay current on email correspondence.
• Provide internal training to staff.
• Perform a variety of other projects and assignments as required.

Performance Measures/Metrics:

• Log testing time in JIRA
• Provide functional testing results to developers within 48 hours
• Communicate with internal teams on current development priorities to facilitate transparency
• Address any backlog tickets in the ticketing system that are marked as “Requires Testing”

Qualifications:

Education:

• Undergraduate degree in Computer Science or Computer Engineering, or other applicable fields.

Experience:

• Agile Methodologies
• Smartbear products (Testcomplete)
• Functional testing
• Phone support experience
• JIRA
• Zoho CRM
• Experience is not required; new university grads are welcome. We are willing to train!

Competencies (skills, abilities, knowledge):

• High Attention to Detail
• Good Attitude and Work Ethic
• Communication - Verbal and Written
• Logical Analytic Skills
• Problem Solving/Troubleshooting
• Technical - Computer/Development Skills
• Phone Etiquette/Professionalism
• Organizational Skills
• Prioritization Skills
• ODBC, Firebird SQL, Delphi Script

Working Conditions:

• Office Setting
• Located in Red Deer, Alberta so relocation would be required

What do we offer? An exciting career opportunity, full health benefits, Group RRSP's, monthly fun staff events, a relaxed corporate atmosphere (you can wear jeans to work), and the chance to work with a group of crazy talented people who are driven to do what's best for our clients.

To learn more about us, please visit us at: www.visual-eyes.ca

*We thank all candidates who apply, however, only those considered for an interview will be contacted.

**We have a scent free office..

Job Type: Full-time

Pay: $42,085.00-$49,137.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Ability to commute/relocate:

• Red Deer, AB T4P 1A3: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• software testing: 1 year (preferred)

Work Location: In person