Here’s a corrected version of your text:
There are many issues, starting with the tool itself.
iCIMS presents itself as an easy-to-use solution designed to enhance the candidate experience, but it’s actually one of the worst ATS on the market. Candidates dislike it, and many clients feel the same way.
The tool is overly complicated, outdated in design, and clients are often left unsupported.
The company is entangled in numerous inefficient processes. The CRM is highly complex, and if you need something, you often face approval processes involving up to 5 or 6 people, which can take several weeks.
The company doesn’t prioritize its employees. They've executed mass layoffs, leaving talented staff without any support.
Managers are often unavailable, bogged down by bureaucracy, while senior management in the U.S. seems more concerned with exploiting employees than supporting them.