Avantages
There are a lot of great reasons to work at Tierpoint, specifically in operations. Because of the nature of what we do, there is a significant amount of downtime. This provides a unique opportunity at the entry levels to use this time to increase one's knowledge base. I took several different courses from HVAC, to colocation, to cable management, to network operations. Tierpoint gave me access to several free courses and helped me take other paid ones for which I was reimbursed when I passed. This helped me, when a position came available, to get promoted. My managers were very supportive of my desire to learn! The customers are the best in the world. Having worked in the service sector, I know what it's like to be yelled at on the daily, but these customers go out of their way to be good to us. The pay is exceptional and the benefits are terrific. It's a great way to get your foot in the door to the IT world while working for a great company.
Inconvénients
As I've moved up in the company, I've noticed several issues with communication. I don't think this is a unique problem to Tierpoint, but it is one with which we have struggled. Tierpoint is made of several legacy datacenter chains that are slowly becoming one family. This makes processes and procedures hard to blend. The process is moving, but there are some growing pains associated with it. The other downside would be that there is not a lot of room for advancement. The datacenter world is not large, so career opportunities are limited. Tierpoint, however, seems to understand the problem and are welcome to helping entry-level employees advance their skill-sets so they can be better equipped for positions elsewhere.