Avantages
- Lower-level staff and management are by far some of the best people I've worked with. There are some hidden gems of creativity and talent in the lower rungs of the company hierarchy. - If you have any kind of post-secondary education/accreditation, you'll probably be offered a job if you apply for the support analyst position. - Good place to accrue marketable experience in technology (TSQL, SSRS, software troubleshooting and testing) - Senior devs seem to be treated alright, people who transfer from being a support rep to junior dev seem to be underpaid. Apply directly for a dev job if you're interested, they seem to handle departmental changes in a miserly fashion. - If you're desperate for technical exposure and don't mind taking a year or two to just get experience without the realistic prospect of a lucrative career at the company, this may be worth consideration.
Inconvénients
- Upper management seems to exert an enormous amount of pressure on lower/middle management to institute passive-aggressive policies. Removal of certain benefits like working from home were taken away completely without any real notice. Upper management scrutinizes how you spend your breaks, and will not hesitate to tell you not to do certain activities that other departments get to do without scrutiny. - Implementation department seems to be the most hated department out of the whole company. Apply to other departments, and don't let them 'Voluntell' you to go over either. This is also the only department to not have the company's peer-reward/recognition system after it has been in support and dev for months... - Upper management enjoys bragging about catering cheap off-brand sweets regularly, but they'll bring in catering from Kowalski's when clients are involved. - Poor starting salary, and upper management is not kindly to pay bumps above 5% - A lot of reviews refer to 'growing pains', but this is just a way of chalking all the bad decisions up to expansion. The negativity in the company seems to be less about the need for better scalability in processes and more due to the stinginess and pathology of upper management. - Some positions have WAY too much responsibility for the pay. Position responsibilities and pay need to be reviewed, it is a mess at least for the Implementation department.