Expectations - Avis employé Server/Waiter Ritz-Carlton

3,0
13 juill. 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

It's good for your resume.

Inconvénients

They expect you to give 5 star, Forbes level service, when they can't even give you the things that you need to do so. Management literally comes in cycles of 6 months to a year max in most cases, and 80% of them have no idea what they're doing and the other 20% want to make a change for the better but can't because corporate won't let them.

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5,0
20 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Inconvénients

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

1,0
14 juin 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great benefits for retirement, and hotel discounts.

Inconvénients

The GM creates a toxic work environment. HR didn’t respond to emails, and couldn’t handle the workload. The accountants think they’re the best thing since sliced bread and only ever send nasty emails to other staff members. Favoritism is frequently, and blatantly displayed.

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