The workplace culture is heavily bureaucratic, with a rigid, top-down management approach and little understanding of mainstream management approaches. Communication about academic partners is often negative, which creates unnecessary 'us and them' tension and impacts project delivery and workplace culture. Despite offering generous educational benefits, including subsidised university opportunities, there appears to be limited engagement with or understanding of the education sector at the management level. This results in an overly process-driven culture that prioritises control over staff achievements. The company's learning design approach lags behind other Australian OPM providers, demonstrating stronger academic partnerships, more education-focused leadership, and more professional and rewarding workplaces.