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      CSM - Avis employé Customer Success Manager (CSM) Reputation

      2,0
      5 févr. 2025
      Customer success manager (csm)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      HR’s work to try to make the company feel cohesive.

      Inconvénients

      The turnover/layoffs of good talent was very concerning.

      avatar
      Réponse de Reputation
      1y
      Thank you for sharing your feedback. We appreciate your recognition of HR’s efforts to foster a cohesive workplace. We understand that employee departures can be unsettling and will continue to evaluate how to support our team while aligning with the company’s long-term goals. We remain committed to building a strong and engaged workforce and appreciate your feedback. We wish you the best in your future endeavors.

      Découvrez plus d’avis sur Reputation

      5,0
      7 nov. 2025
      Customer success manager (csm)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great management, lots of resources to ensure success in your role.

      Inconvénients

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      avatar
      Réponse de Reputation
      6d
      Thanks for the review! Cross-functional collaboration across time zones is a real challenge these days. We are hoping that the flexibility of our remote & hybrid environment and clarification of ‘core working hours’ will help support even greater collaboration across teams. If you need any help navigating through this, please work with your Manager or HR Business Partner.
      2,0
      13 mai 2026
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Inconvénients

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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