Micro Management and Toxicity - Avis employé Employé (anonyme) Razor Rank

Thank you for your feedback. We take all employee input very seriously. At Razor Rank we are continually working to improve our systems in an effort to provide better and more personalized service to our clients and employees. These improvements also include our hiring process. We pride ourselves on not only having the best talent but an open line of communication internally and externally. If there are hesitations from an applicant, we like to find out what those hesitations are and address them. We also pride ourselves on having high professional standards. This includes dressing professionally, appearing on camera for meetings, tagging the agency on emails, etc. Our policy on emails was put in place not only to help identify issues and resolutions more efficiently but also to protect our employees. We were as proactive as we could be as we headed into the pandemic. We initiated new telecommuting policies allowing the team the freedom to work from home well before the mandated lockdowns began. Out of an abundance of caution, we ended up mandating work from home the week before the country shut down. We provided extra equipment, desks, monitors, and offered to subsidize those that did not have high-speed internet to help ensure that we could continue with business as usual. As the world moved into the “new normal” we were all faced with, including a fractured workforce, team members feeling isolated, and the new challenge of trying to replicate the amazing company culture we had been cultivating for years, we initiated new standards for intraday communication within the team. We made some mistakes along the way, but since the very beginning, we have put our team’s health and safety as our number one priority, and have not once forced a return to the office. We created the anonymous form during the pandemic to help those who wanted to share feedback about these new policies, the company, the partners, other teammates, our benefits, and other points of feedback when they were not comfortable sharing their feedback publicly. By sharing the anonymous feedback with the team and responding as well as we could, our responses were never critical of the feedback or the person submitting the feedback. Much like those who hide behind the veil of an anonymous profile on Glassdoor to share feedback that does not reflect the experience of the rest of our employees, we have had a one submission that made it clear that we had not been as transparent as we could be on some of our communications. Taking the time to share the feedback with the team and set the record straight directly reflects the purpose of the feedback form. More often than not, we have made many great changes to the organization due to feedback submitted through the anonymous form. As a result of our anonymous feedback form, Razor Rank has instituted changes in policies and benefits including adding a more affordable family health plan, adding a 100% company paid health insurance plan, we added summer Fridays during the summer of 2020 and additional paid holidays, we eliminated some of the weekly touch-base meetings that the team felt were too time consuming and unproductive. The list goes on and on, and ultimately the new form ended up reminding the team that we have an open door policy for all feedback giving the team the confidence that their voices are heard, whether or not the feedback they give us is directly from the individual or submitted through the feedback form. We did build this company with the hope that both our employees and our clients would love us. Not only were we hoping they would love and respect the leadership team we have assembled, we also hope that both our employees and clients would love what we were building and the great results we produce for our clients. I’m not sure that any one of the partners or the members of our leadership team are looking to be “worshiped,” but with the number of tenured, happy employees, long-term fruitful client relationships, and a significant inbound referral pipeline of new business, we must be doing something right. Even through the pandemic, and since the inception of the company, we have been able to grow the business through a strong partnership between three great partners that all have the best interest of everyone involved. We welcome feedback and are always trying to improve to make Razor Rank a great place to work, and if anyone is considering a career with Razor Rank and would like to learn more about our company culture and what a great place Razor Rank is to work, reach out to me directly, or even better, reach out to anyone on our team that has been with us on this journey since the very beginning. They will give you their experience without the need for hyperbole and generalities. I wish you the best in your future and always had the highest hopes that you were going to go far in your career. Best of luck in the future, Jason Campbell Manuel President Razor Rank LLC