I like working at Progressive but their benefits could be better. - Avis employé Senior Customer Service Representative Progressive Insurance

4,0
16 avr. 2012
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I think the paid is fair for a customer service representative but it could be better. We have the ability to work a flexible schedules and they do offer some overtime. Management do keep you inform of changes within the company.

Inconvénients

The company only offers 6 holidays paid per year and I'm required to work 2 of them. Increases could be better afteri completing their training, one gets a 2 percent increase. In addition, I was promoted to a senior customer service representative again, I received a 2 percent increase.

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5,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong Leadership Consistent Strategy People Oriented Culture

Inconvénients

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 juill. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Inconvénients

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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