Don’t be fooled by the good reviews. - Avis employé Employé (anonyme) One Call Insurance

Thank you for reviewing our company - we appreciate all feedback good and bad We always ask staff to review our service, I'm sure you can appreciate this helps us to understand any gaps we may have to ensure that the company continuously strives to do better. The training we provide is to update you on all procedures to ensure that you have the knowledge to process consumers details accurately and appropriately, as a regulated firm we have to ensure that our colleagues receive a certain amount of training every Month/Year for which you sometimes have to attend in your own time to further develop your own careers, this is also why you receive an attendance bonus. Regarding the £100 attendance bonus, it is exactly that - an additional benefit for you that we don't have to provide but what we give to our colleagues as a bonus for attending work and on time, we want to reward our colleagues for having great attendance and what better way than to say thank you than with an extra £100 every month! Regarding our overtime we have various shift patterns that we have to cover so that we can service our consumers efficiently and ask that you help to achieve this, we always give 30 days notice for any Rota/Overtime and we pay a very desirable £15 an hour for this, we appreciate you have lives to live which is why we ask you for your shifts in advance so that we can accommodate, as with the attendance bonus if you don't turn up for your overtime shifts then no unfortunately we wouldn't pay you an extra £100 attendance bonus, we feel as a company that is fair I can only apologise that you feel that we weren't the company for you to pursue a career with, we do appreciate your comments and would like to wish you all the best with your future career plans Many Thanks