There are lots of problems with QA, it's pretty noticeable that supervisors don't speak to each other, and you have to double make sure they updated the extra hours because they don't always submit them of course if there are extra hours available after 5 pm (if you work 9-5 you won't be able to work additional hours since most of the times the ones they have are within that range) they don't give off most US holidays, and if they do you have to complete a form to be selected. If you miss an hour or a day and don't have a sick permit you have to do extra time but if there are no hours available you miss the bonus.