The company values are gone. Whatever values once held this place together have quietly disappeared, and what's replaced them is a toxic, exhausting environment where most people are running on fumes.
Sales reps were set up to fail, consistently. Leadership pushed aggressive targets and made sweeping promises to clients without ever stopping to ask whether the implementation team could actually deliver. So you'd close a deal, bring on an excited new client, and then watch the energy drain out of the room the moment they met the implementation team - overworked, under-resourced people who had to be the ones to say "actually, we can't do that." And then leadership would genuinely seem confused about why retention was suffering and why reps were missing quota. It was willful blindness, and the cost of it landed entirely on the people doing the real work.
When the financials started reflecting all of this, leadership cut headcount. Layoffs became the default response to problems that layoffs were never going to fix, and over time it hollowed the place out. Most of the senior team has turned over completely at this point.
The people who actually knew things and who had the institutional knowledge, the client relationships, the context that took years to build - are gone. Middle management is weak. The executive team is essentially starting from scratch. There's a version of this company that could have been something. It's just hard to see it from here.
