Toxic positivity - Avis employé Care Coordinator Included Health

3,0
20 juill. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Remote first work, pay is above average for call center work

Inconvénients

Toxic positivity, leadership is all over the place and don't have a grasp on processes from one person to the next, training is lacking.

avatar
Réponse de Included Health
9mo
We are happy to hear you appreciated our remote-first environment and also take your comments on leadership and training seriously. We're dedicated to cultivating a workplace where our team members can thrive and will share this feedback internally. Thank you for all you contributed throughout your time on the team.

Découvrez plus d’avis sur Included Health

5,0
3 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexible schedule and lots of benefits.

Inconvénients

I don't have any cons.

avatar
Réponse de Included Health
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1,0
6 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Inconvénients

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
avatar
Réponse de Included Health
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
Voir les avis par: Utile|Évaluation|Date|Tout