Great training and remote work, but feels impersonal now - Avis employé Bookings Administrator InHealth

Thank you for sharing your experience. As a Patient Engagement Centre, we support over 1 million patients each year across phone and digital channels, so advisors do need to manage their time carefully to ensure patients receive timely access to care - we also prioritise quality of patient contact, so monitoring this is part of how we operate within the contact centre. Our expectations are focused on call quality, patient experience and compassionate interactions, not speed alone, so we're sorry to hear you feel that way about the scale of InHealth. Our Team Leaders are expected to regularly coach and check in with colleagues to provide support, address concerns and continuously improve the service we deliver. Feedback such as yours is important in helping us review ways of working, management approaches and how we better support colleagues in demanding roles. If there are other elements you wish to share, please do feel free to reach out to communications@inhealthgroup.com