Avantages
Multiple locations, close to home. Smart co-workers who are (usually) friendly. Easy job that pays above min. wage and good way to get work experience in an office. Manager is fairly flexible and will work with your schedule.
Inconvénients
1. Connect calling aka repeatedly bothering past clients on the phone to schedule appointments. 2. The experienced and popular tax professionals are often overworked and overwhelmed. Many of them work more than one job besides H&R. 3. I asked for part-time hours and I get them, but I'm scheduled every single day for short blocks of time rather than longer shifts and fewer days. I rarely get days off as there are only two CSP's in our office. Hard to find a work/life balance. 4. Clients always call the front desk with questions that we can't answer. H&R REALLY needs a line for clients just to ask questions instead of letting them through to individual offices.