Avantages
The people are nice, helpful, always doing collections and group activities. Management is good, they are all enthusiastic about the company and know what it's like to actually deal with customers. Training is 3 months now, very thorough.
Inconvénients
Morale is low due to the weird scheduling system they use for the customer service staff. Every minute of your life is micro-managed with an insane color-coded computer-phone time-tracking system which is inconvenient and kind of insulting. Every 3 months everyone bids for their shifts for the next 3 months and if you don't take their time-tracking system seriously enough, or are just new, you end up working weird shifts, like having Tuesday and Thursday off instead of a weekend...for 3 months.