Mixed bag - Avis employé Customer Service Agent Firstsource Solutions

2,0
25 oct. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Agents were decent people for the most part

Inconvénients

TLs genuinely seemed to believe being a TL in a call centre made them monumentally important.

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Réponse de Firstsource Solutions
1y
Thank you for sharing your thoughts. We're glad to hear that you enjoyed working with our outstanding agents. We're disappointed to hear about your negative experience with the TLs and the workplace culture. We can assure you that we are continually working on improving our management processes and training, and creating a more positive work environment. Your feedback is valuable and helps us identify areas where we can do better.

Découvrez plus d’avis sur Firstsource Solutions

5,0
4 déc. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great team support from everyone

Inconvénients

Not much pto and policy change

2,0
17 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Helping patients is the best part of the job

Inconvénients

Very little management support to onsite employees

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