Pretty horrendous to be honest! - Avis employé Customer Service Representative Firstsource Solutions

1,0
17 janv. 2019
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Free coffee manchines and water dispensers

Inconvénients

I don’t even know we’re to start... Promises made around training that didn’t happen. Thrown onto phones with no clue. Strange office culture. Very cliquey. Direct bank staff talk to you like dirt because “they hate us”. Staff with personality disorders running riot. Failed to pay final wage. Breached my personal hr data (sent to wrong address) resulting in a “disciplinary” which they didn’t tell me about (because letters went to wrong address) were i was sacked, even though I’d resigned far before this. Seemingly didn’t notice the breach, it was me. Almost a week after I’ve realised they have done nothing bad send me an email “this has gone to HR”. I’ve also just discovered my details have fraudulently been used to sign up for subscriptions. I believe the two are related. Absolutely shocking. I’m sure they’ll respond to this saying “oooh that’s not what we’d expect yada yada yada get in touch yada yada yada” except, I have and they have failed to respond beyond “this has gone to hr”. REALLY bad form from firstsource. I am now with a far more reputable bank and it has to be said, the difference between them is....remarkable!

avatar
Réponse de Firstsource Solutions
7y
We are very sorry to know about your experience. We take your feedback sincerely. This is definitely not the culture we promote and live by. We would like to understand this better. Do share your contact details with us so we can take necessary action.

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5,0
4 déc. 2025
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Avantages

Great team support from everyone

Inconvénients

Not much pto and policy change

3,0
23 juin 2026
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Avantages

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Inconvénients

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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