Would recommend! - Avis employé Customer Experience Advisor Firstsource Solutions

Long days, i work 11 hour days, get an hour off for lunch, a 15 minute paid break, a 20 minute paid break and 10 minutes you can use whenever... does drag on a bit usually In terms of productivity, theyre quite hard on it and expect a lot off you With low level progression, the only bonus is being off the phones, the pay stays the same with progression to SME level etc, so for more incentive to stay with firstsource it would be nice to see a slight pay rise with any level of progression to make us work harder for it! Days off sick are quite serious... it seems you cannot be genuinely ill with firstsource, its treated harshly if youre off a few times in a 6 months period. also the woman on the sick line is quite patronising and this isnt what you need when youre genuinely ill. this is agreed upon by every fellow employee i speak to.