Management needs to support staff more. - Avis employé Customer Service Representative First Merchants

2,0
28 oct. 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The company has good benefits and 401-k program with stock options. Good people to work with. Has many locations and hours.

Inconvénients

Too many hoops to jump through. Cares more about the numbers than it does it’s customers. Some are not very friendly to customers.

Découvrez plus d’avis sur First Merchants

5,0
17 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Helpful, motivating, and good pay

Inconvénients

Sometimes unorganized and sometimes confusing

1,0
17 déc. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

You get all holidays off and paid.

Inconvénients

This company does not prioritize its employees or its branches only money and sales. New hires receive minimal training and are immediately thrown into work on outdated systems from the 90s, none of which communicate with each other. It creates unnecessary stress and sets employees up to fail. They also do not pay employees for the time spent opening the branch in the morning; pay does not start until all opening procedures are completed. Every other bank pays for this time, and this practice feels both unfair and exploitative. HR can be extremely difficult to deal with. If you end up on their bad side, they may manipulate your schedule or misrepresent your hours. This environment does not feel safe or supportive. Overall, this company allows branches and customers to suffer due to poor management and prioritizing their own interests over basic employee welfare. Based on what I’ve seen, I’m genuinely surprised this bank is still operating the way it does.

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