Lies, Lies, & More Lies - Avis employé Quality Analyst ECI Software Solutions

1,0
14 août 2021
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home opportunites & decent enough PTO. There are still some good people...for how much longer remains to be seen though.

Inconvénients

I was a part of an acquisition and it was truly a horrible experience. We were told for months about how lucky we were to be a part of ECI. They shove this idea of the ideal work place down your throat and even have incentives surrounding good employment reviews. This company prides itself on earning awards and accolades related to being a great place to work. What is not known is that employees are strongly encouraged to positivley rate their work experience with ECI. I worked for the acquired company for 15 years and held multiple positions. The company and the product was successful. Less than a year into the acquisition, my department was moved offshore and our positions were eliminated. There are still good people that work for this company but the upper management is out of touch. An average day is filled with pointless meetings where absolutely nothing gets decided. Up until the day I was told that my services would no longer be needed, I had not spoken once to any employee from ECI directly. There are unreasonable expectations set by management who openly admit that they do not understand or want to understand the scope of the project. This company sells multiple software packages and on more than one occasion, management has stated that they do not want to know how the software actually works. Better than that, they do not care. In turn, they propose unrealistic goals. They also eliminate industry experts in favor of a lower cost option. This compromises the integrity of the products they sell. While I have not experienced this directly, I have also heard that their customer support team is constantly admonished for taking time to actually help a customer. I realize the point of manufacturing and sellling a product is to turn a profit and they do this successfully but at the cost of those that work for them.

Découvrez plus d’avis sur ECI Software Solutions

5,0
23 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great culture and work life balance. Leadership is personable and knowledgeable.

Inconvénients

Other departments may not share the same culture. So this mostly reflects the finance department which has been my experience.

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Réponse de ECI Software Solutions
2mo
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy our company culture and personable leadership team. We care deeply for our employees and as such, we are happy to hear that you appreciate all that ECI has to offer. Thank you for all you do to help make ECI a Great Place to Work.
3,0
26 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work remotely, potential to move around within company

Inconvénients

Lots of corporate time wasting, where nothing seems to function efficiently because there’s too many higher-ups hired to “oversee” or manage nothing. Seemed like they were so committed to selling the mission and vision to employees that they took no time to focus on improving the products to actually have long term value.

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Réponse de ECI Software Solutions
1mo
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated working remotely during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding the efficiency of our internal management structures and the alignment between our product development and customer feedback. We are dedicated to improving and as such, we will explore our options for advancement moving forward. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
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