Custom Ink was built on the principles of community and therefore places a ton of value on its customers and employees; treating all like family. Senior leadership is intentional about gathering feedback from everyone and then letting that guide its decisions. This was prevalent during and now post-pandemic as they reevaluate its work environment and processes; embracing a work from home culture and methodology. I've never been a part of a company that embraces diversity and celebrates individuality like Custom Ink. They allow for mistakes, feedback, growth, ownership, and development both personally and as a team. Great benefits, relaxed dress code, a lot of personal time off.
Inconvénients
With the new work from home structure, there are now more opportunities for career advancement beyond your local office. However, since we are a larger company, it is difficult to know / visualize those direct career paths sometimes.
Réponse de Custom Ink
3y
We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!
Good benefits and diversity initiative at the time.
Inconvénients
The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.
2
Réponse de Custom Ink
3w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience.
We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward.
Thank you for your past contributions to the team, and we wish you continued success in your professional journey.