Terminix

Merger ruined company - Avis employé Customer Service Representative (CSR) Terminix

2,0

12 avr. 2024

Recommande

Approbation du PDG

Perspective commerciale

Avantages

It wasn't a bad company until the 2022 merger. Restructuring meant cost cutting and terminations from high level executives down to lowly CSRs. Pay was only $18 hourly yet management felt that it was superior because most of the leadership had been woth the company for decades. I had amazing stats but when a single Karen complained about a justified interaction that was just to her dislike yet following training methodologies, I was terminated.

Inconvénients

Software is grossly aged and causes CSRs to have to learn a large amount of platforms that could be much more efficient if they'd invest in technology.

Réponse de Terminix

We understand that growth and innovation can cause big changes and appreciate the flexibility of our colleagues as we continue to improve the customer and colleague experience. We welcome any additional comments you'd like to share at myhr@terminix.com.

Merger ruined company - Avis employé Customer Service Representative (CSR) Terminix

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