Avantages
Production specialists are very reliable. Service reps are accessible and reliable. Overall the products are good and most of the "network services" are great (although implementation leaves a lot to be desired)
Inconvénients
Management from the top down is questionable. There is little help or involvement when you or your customer has issues. You have to fix everything! You should be out selling but you are required to come into the office for bs meetings, conf calls, and spend time making sure problems are being resolved. Meanwhile management is at home or out playing golf. Billing and payroll are notorious for screw ups so you have to fight for you customer and your paycheck. Since 2013 Ricoh has really screwed the commission plan. A majority of sales people just don't care anymore. If you want to make over 6 figures I suggest you find a different industry or work for a reputable dealer with a good commission plan.