It was good at first... - Avis employé Employé (anonyme) Humana

When I started about 18 months ago it was fine, low stress and good boss. Fast forward to now and Aetna is buying them out and everything has changed. Now it's all about productivity, they want you to be stuck to the phones all day. Even when you bust your butt calling and you can't reach their daily productivity, it doesn't matter because they expect more and more and more. They have about 15 different measures and if you don't meet one you're not doing well. No support from upper management. They promise room to grow, but realistically, it's not there.