Humana is a great fast paced place to work if you like member services - Avis employé Inbound Customer Service Representative Humana

5,0
10 oct. 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Amazing benefits starting day one, very inclusive environment, ability to help Medicare members navigate their plans

Inconvénients

Work metrics are very tightly measured and constantly adding more, distracting from time and effort needed for member assistance, reps give incorrect info, hr/leave process is handled by a difficult third party, lack of

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5,0
7 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Awesome company with best industry standards

Inconvénients

Nothing I could notice , very good company

3,0
8 juill. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexible shift schedule if you can maintain changing standards that have to be met to qualify; work at home remote and no phone calls for the screening RPhs

Inconvénients

This applies to all 4 pharmacy sites in Arizona, Texas, Ohio, and Florida: standards change constantly for what is accepted rate for production and missing errors (from MD office, tech entry, etc). Everything is about rate, rate, rate, yet you get majorly dinged for quality. Which of course we all want 100% perfect Rxs and no errors, but the rate continues to climb as RPhs practically just click the mouse to move an rx, taking safety shortcuts which are risky, and playing fast and loose with professional judgment allowances. These were not as allowed prior to Amazon, but once you have a company like that competing with you, patients expect everything in 24 hours and we're left to hang if we don't go faster and faster and stop worrying about what the MD actually wanted for example. You are penalized for questioning anything you think is wrong. Certain RPhs get picked to judge if your reasoning for clarifying is sound or not. Doctor leaves out directions frequency, just make it up, that's fine. No, that's prescribing and that's illegal. The Boards of Pharmacy and Medicine might want to look into this. I know one state did about 5 years ago due to an anonymous tip from a colleague.

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