Life at First Energy call center - Avis employé Customer Service Representative FirstEnergy

FirstEnergy is a big company with a lot of growth that I've seen firsthand. Employees are helpful and all have the shared goals of keeping reliability of the electric grid. The pay is decent and stays competitive with the market rates as they do reviews consistently and evaluate. Its a great company that is trying to do better after misguided leads hip in the past

Some executive leadership vision is not shared with lower level employees. The recent transition from WFH back to the office has left employees such as myself wondering why its not role based WFH.

Great office work-group, both staffers and managers

As covid came upon us, sharing the time in-office was necessary but challenging however the team effort worked well so we could all get our required work done