Avis sur United Utilities | Glassdoor.ca

Avis sur United Utilities

Dernière mise à jour : 14 août 2017
31 avis

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3,5
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United Utilities CEO Steve Mogford
Steve Mogford
12 Évaluations

31 Avis des employés

Trier: PopulairesÉvaluationDate

  1. «Good Pay»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Point de vue négatif
    Approuve le PDG

    J'ai travaillé chez United Utilities à temps partiel

    Avantages

    Company benefits include free eye tests and a good pension.

    Inconvénients

    Most management have been there a while but are very inexperienced in staff management.

    Conseils à la direction

    Treat staff fairly.


  2. «Good job that management try their best to ruin»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Network Customer Inspector - Stockport, Angleterre (Royaume-Uni)
    Employé actuel - Network Customer Inspector - Stockport, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez United Utilities à plein temps (Pendant plus de 8 ans)

    Avantages

    Good salary.
    Good benefits and pension.
    Great colleagues.
    Opportunity for progression.

    Inconvénients

    Higher management constantly changing job roles.
    Not enough investment into infrastructure.
    Outsourcing of improtant manual work to contractors.
    Penny pinching managers.

    Conseils à la direction

    Let staff settle in roles for at least 5 years before reorganising.
    Spend money on the network.
    Bring contracted staff back in house to control quality.


  3. «Great Company all-round»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - PMO Analyst - Warrington, North West England, Angleterre (Royaume-Uni)
    Employé actuel - PMO Analyst - Warrington, North West England, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez United Utilities à plein temps (Pendant plus de 3 ans)

    Avantages

    Location, environment, benefits, salary, opportunities.

    Inconvénients

    People with lots of years at the company who don't deal well with change.


  4. Ceci vous a été utile ? La communauté a besoin des contributions de chacun – Ajouter un Avis anonyme


  5. «Good employer. Excellent benefits package»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Senior Project Control Engineer - Warrington, North West England, Angleterre (Royaume-Uni)
    Ancien employé - Senior Project Control Engineer - Warrington, North West England, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez United Utilities en Contrat Permanent (Pendant plus de 10 ans)

    Avantages

    Large organisation. Lots of opportunities to change roles or careers. Good personal development and overall package. Lots of friendly people.

    Inconvénients

    With it being a large organisation there isn't a lot of opportunity to take much responsibility. Also it is highly political at a senior level.

    Conseils à la direction

    Stop constant reorganisations every few years.


  6. «lab assistant»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez United Utilities à plein temps

    Avantages

    Learning role, platform position. Good opportunity to go elsewhere in the company.

    Inconvénients

    Limited progression within labs early on


  7. «Good place»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande
    Point de vue positif

    J'ai travaillé chez United Utilities en Contrat Permanent

    Avantages

    Great location at Lingley Mere, with good facilities on site, and lots of good people to work with

    Inconvénients

    None really, however, being a campus location, there are no shops nearby to walk to, but lots of shops are within a 5-10 minute drive


  8. «Finance»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Accountant - Warrington, North West England, Angleterre (Royaume-Uni)
    Ancien employé - Accountant - Warrington, North West England, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez United Utilities en Contrat Permanent (Pendant plus de 5 ans)

    Avantages

    Great benefits package, lovely site at Lingley Mere with onsite gym. Friendly professional work environment. Not your average large corporate.

    Inconvénients

    Caeeer progression potentially restricted due to large number of qualified accountants. Otherwise is really a great place to work, no major cons.


  9. «admin/clerical»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Warrington, North West England, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Warrington, North West England, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez United Utilities en Contrat Permanent (Pendant plus de 10 ans)

    Avantages

    safe and secure workplace, excellent pension scheme, very health and safety aware, health care scheme, share scheme excellent holiday package and customer focused

    Inconvénients

    if you do not live in Warrington and have to travel on motorway to get there it can be very stressful as there more and more idiots on the road

    Conseils à la direction

    Need to keep focused on employees not just profits


  10. «Great leadership»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez United Utilities à plein temps

    Avantages

    Great CEO delivering an exciting vision.

    Inconvénients

    A little stuck in the past in some quarters.

    Conseils à la direction

    Keep going!


  11. Utile (1)

    «Customer service advisor»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Advisor - Whitehaven, Angleterre (Royaume-Uni)
    Ancien employé - Customer Service Advisor - Whitehaven, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez United Utilities en Contrat Permanent (Pendant plus de 5 ans)

    Avantages

    Wages were good, usually increasing year on year. Co-workers were also great, I have made long lasting friendships working there.

    Inconvénients

    Management have deliberately manufactured an oppressive atmosphere. Any feedback is automatically dismissed as negativity. Management are also lazy and dishonest about the amount of work they actually do, spending inordinate amounts of time conducting private conversations in full view of front line staff, whilst claiming that they are "first to answer the call if a customer requests to speak to a manager".

    There is no consistency in the way the call centre operates. In the space of one year the call centre has changed from being 100% focused on dealing with incoming calls to 60/40 split between working on the phones and back office administrative work, requiring extensive training, and back again. Wasted time and money carrying these changes out.

    There is also an inordinate amount of pressure to sell insurance, usually by having a rep from the insurance company stalking around the office, listening in to calls, and leaving ghoulish cardboard cutouts listing the target to be hit for the month. Hitting this target does not yield any reward, as according to company logic, it is not sales, but instead "promotion". Targeted promotion.

    There are also too many different shift patterns, getting annual leave is next to impossible unless you are a member of management, the job itself is tedious, repetitive and, over time, deleterious to mental health, which is often disregarded by management. Other health concerns such as losing one's voice due to constant talking are also disregarded, under the guise of business needs.

    Conseils à la direction

    Listen to feedback, instead of automatically dismissing it as negativity. Do not manufacture and maintain an oppressive atmosphere. Do not simply disregard obvious health issues. Ensure that supervisors practice what they preach in regards to assisting front line staff with customer complaints and during high call volumes.


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