Avis sur Swinton Insurance | Glassdoor.ca

Avis sur Swinton Insurance

Dernière mise à jour : 16 janvier 2019
326 avis

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Swinton Insurance CEO Gilles Normand
Gilles Normand
171 Évaluations

Avis des employés

Trier: PopulairesÉvaluationDate

  1. « consultant »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Swinton Insurance en contrat permanent

    Avantages

    good managers,work culture, concerned for employees

    Inconvénients

    low pay scale, low growth possibilities


  2. « Good place »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Representative - Manchester, Angleterre (Royaume-Uni)
    Ancien employé - Customer Service Representative - Manchester, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Approuve le PDG

    Avantages

    Nice people To be around, good pay

    Inconvénients

    Management didn’t care too much

    Conseils à la direction

    Care more about your employees

  3. Utile (6)

    « Care for staff members and Whistleblowing is a shambles. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Branch Assistant - Redditch, Angleterre (Royaume-Uni)
    Employé actuel - Branch Assistant - Redditch, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue neutre
    Désapprouve le PDG

    Je travaille chez Swinton Insurance (Plus d'un an)

    Avantages

    I left too long ago to give a frank opinion and have heard from so many people the company has changed beyond recognition that it is impossible for me to honestly say.

    Inconvénients

    Whistleblowing was a joke. I had an issue with a member of staff hanging up on customers, falling asleep at the back of the branch, arguing with members of staff for "fun", unwanted physical contact on myself (lets say he was very hands on with me) and making the place very uncomfortable to work in. I blew the whistle (more about not helping customers than anything else) and nothing happened. He figured out it was me and then made the place incredibly uncomfortable to work in again. My last day in branch was December 23rd and I worked late to finish up for christmas. All my private and confidential notes that were taken during my meeting with my cluster manager were left on the table for all to see making my position impossible to carry on with. Due to the stress of this I was put onto sickness until I had to resign my position. To this day no one has got in touch with me from Swinton to discuss how I felt despite numerous attempts at contact.

    Conseils à la direction

    Listen to your staff


  4. Utile (4)

    « If you want to live on death row it's the place for you »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - CSA - Customer Service Associate
    Employé actuel - CSA - Customer Service Associate
    Ne recommande pas
    Point de vue négatif
    Aucune opinion sur PDG

    Je travaille chez Swinton Insurance à plein temps (Plus de 3 ans)

    Avantages

    Hours work/life balance
    Staff / Branch manager

    Inconvénients

    Constantly misled
    Constant change
    Non existent bonus scheme
    Terrible communication
    Customers cannot contact local branch
    Unorganised
    We have been waiting for 18+ months to find out our redundancy date

    Conseils à la direction

    Communicate openly and honestly with your staff.
    We are adults not idiots


  5. « Good support »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative - Timbuctoo, NJ (États-Unis)
    Employé actuel - Customer Service Representative - Timbuctoo, NJ (États-Unis)
    Point de vue positif

    Je travaille chez Swinton Insurance à plein temps (Plus de 10 ans)

    Avantages

    *More transparency than in the past.
    *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them.
    *Support whilst preparing for redundancy which has been a big help.

    Inconvénients

    *Systems still not great two years in.
    *Moderation is an ever moving target and alters to fit whatever the current narrative is.
    *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ?
    *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back.
    *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

    Conseils à la direction

    *Keep treating branch staff right and we will keep doing our best until we are no longer required.
    *Objectives need to be smarter if performing above peer group, but still receive a middling score then that says the objectives are not realistic.


  6. « Sales Executive »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Reading, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Reading, Angleterre (Royaume-Uni)

    J'ai travaillé chez Swinton Insurance en contrat permanent (Plus d'un an)

    Avantages

    Good place to start insurance career

    Inconvénients

    No room for development & training


  7. Utile (3)

    « Such a shame »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Liverpool, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Liverpool, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Swinton Insurance en contrat permanent (Plus de 10 ans)

    Avantages

    Was once an excellent company to work for and at . Great service given by loyal staff who had worked for years in a thriving branch network.

    Inconvénients

    The last 3 years at Swinton were like watching it die . A transformation programme delivered with the sensitivity of a brick by people who didnt know the business.

    Conseils à la direction

    You would not listen but just in case you do and theres any hope for a small network of branches think about a multi skilled multi product branch serving the needs of personal/commerciaĺ/taxi driver customers .Should easily turn over £7 mill GWP within a few years and the customers still want a local presence.Best of Luck with whats left !

  8. Utile (2)

    « Hanging on for redundancy »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Advisor - Londres, Angleterre (Royaume-Uni)
    Employé actuel - Customer Service Advisor - Londres, Angleterre (Royaume-Uni)
    Recommande
    Point de vue négatif
    Aucune opinion sur PDG

    Je travaille chez Swinton Insurance à temps partiel (Plus de 8 ans)

    Avantages

    Flexible part time working
    Made good friends

    Inconvénients

    Dire systems not fit for purpose
    Told we were all been made redundant months ago and still waiting

    Conseils à la direction

    Hurry up and close the branches!


  9. Utile (3)

    « Manchester Office »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Manchester, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Manchester, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Approuve le PDG

    J'ai travaillé chez Swinton Insurance (Plus de 3 ans)

    Avantages

    Nice Office
    SOME decent people remain, despite wanting out

    Inconvénients

    Clicky leadership- If your face fits. It doesnt matter how good a job you do

    Conseils à la direction

    None- they wouldn't listen


  10. « More changes due at Swinton »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Team Manager - Manchester, Angleterre (Royaume-Uni)
    Employé actuel - Team Manager - Manchester, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Désapprouve le PDG

    Je travaille chez Swinton Insurance à plein temps (Plus de 3 ans)

    Avantages

    Progressive outlook, always aiming to improve things for customers. Staff bonus paid even when profit objective not met.

    Inconvénients

    Sometimes too many stakeholders try different things to improve things when perhaps a longer term relaxed approach may be better.

    Conseils à la direction

    Remember how much teams have had to deal with over past few years, be easy on your demands.