Avis sur Stroohm

There is a clear and persistent gap between office planning and field reality. Workload is systematically underestimated, leading to unrealistic schedules that do not reflect actual job conditions. The result is constant pressure on field workers, who are expected to compensate for planning failures on the ground. Internal communication is inconsistent and often inefficient, particularly regarding French-speaking customers. Response times can stretch into weeks or months, with no reliable follow-up. This creates predictable customer dissatisfaction that is never structurally addressed. Operational planning also shows weak understanding of basic logistical and geographical constraints, resulting in avoidable scheduling errors and inefficient job allocation. On safety, compliance is emphasized, but in practice the required equipment is not always adequately provided for the tasks being performed. In practice, most of the operational risk and consequences are pushed down to field technicians, while systemic issues remain unchanged at management level.