11 juin 2026
Réponse de Pleo
1wHello, We appreciate you taking the time to share your perspective, and we're glad the comment about the people at Pleo came through - that's something we hear a lot and don't take lightly.
Pleo has been on a transformation journey over the last 18 months as part of setting us up for the future. New leadership has come in with a clear mandate to build the strengths Pleo needs for its next chapter, in a market that's only getting more competitive. That kind of change won't be for everyone, and that's ok - we'll always aim to support those finding it difficult through it or onto new things. We don't think it's fair to assume everyone on this journey would describe it the way this review does; we hear from a lot of people that they find it motivating to be part of what is genuinely an inflection point for Pleo.
On the product - when we started in 2015, we were largely alone in this category. We focused on our customers and the experience we wanted to build, and that's what got us here. The market is busier now, with more competitors approaching spend management in different ways - and that's a good thing, it pushes us to keep improving, which is what drives us. AI isn't going anywhere, and we believe it's prudent to make sure Pleo - and our customers - are ready for that, not playing catch up later. We want to stay at the front rather than resting on what we've built, because there will always be more we can do for the people who rely on us.
That means making hard calls, and not every one of those will land the same way for everyone living through it. What we can say is the intent has stayed consistent - building something that lasts, for our customers and for the people building it with us.
Lastly, for anyone finding these changes difficult, we're committed to supporting them - whether that's speaking to their manager, our People team, making use of MyndUp, or talking to one of our in-house mental health first aiders. We provide a lot of support because we really do want people to use it when they need it.