Avis sur Home Group | Glassdoor.ca

Avis sur Home Group

Mis à jour le 10 sept. 2019

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74 avis trouvés

3.7
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Tendances des évaluationsTendances des évaluations
56%
Recommandent à un ami
77%
Approuvent le PDG
Home Group CEO Mark Henderson
Mark Henderson
40 évaluations
  1. « Great company »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Support Coordinator à Oxford, Angleterre
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Home Group à temps plein plus de 3 ans

    Avantages

    Great training and support within the team

    Inconvénients

    Lone working can be challenging

    Home Group2019-09-08

    Réponse de Home Group

    September 11, 2019Human Resources & Learning Business Partner

    Hi, thanks for providing us with your feedback! It’s great to hear you’ve had brilliant training and support in your role. We pride ourselves on developing and supporting our colleagues and our supportive and inclusive culture which enables everyone to be themselves at work. We ...

    Dérouler
  2. « Flexible, supportive organisation »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Reward Business Partner à Newcastle, Angleterre
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Home Group à temps partiel depuis plus de 8 ans

    Avantages

    Flexible working around home-life commitments. Genuine colleague development and lots of opportunities. Management are approachable and supportive.

    Inconvénients

    Need to be disciplined to maintain work/life balance

    Home Group2019-08-22

    Réponse de Home Group

    August 28, 2019Resourcing Business Partner

    Hey, thanks so much for your feedback. We know what you mean when you talk about the opportunities and colleague development that are on offer here. Our focus on agile working means that it can at times be hard to "switch off" and yes being disciplined to keep that balance is really ...

    Dérouler
  3. « It could be a great company but.. »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Level II Support Worker à Newcastle upon Tyne, Angleterre
    Ne recommande pas

    Je travaille chez Home Group à temps plein depuis plus de 3 ans

    Avantages

    Team/work culture. Great friends made here Better (even though still not great) pay for support workers than other companies I have seen. Client focused. It's an easy job if you care about your clientele and work with them consistently. Christmas bonus Lieu time and AL allowance

    Inconvénients

    No work life balance High staff turnover Sleep in shifts Managers dont really listen No structure to the work Not a lot of support around the job in general Constant last minute rota changes even though 28 days notice is meant to be given so it's hard to make future plans.

    Conseils à la direction

    Start listening to your staff team, they are the ones on the ground working face to face with clients, not yourselves. Be open and honest about your decisions and welcome feedback from the people who are the backbone of the company rather than putting them in their place whenever they try to make comment or suggestion. Dont take on unsuitable clients for the sake of it, consider who your staff specialise in working... with and think about this when making decisions- we have specialist teams for a reason. Dont undermine your employees emotions, just because you dont feel uncomfortable in a situation or environment doesnt mean that some of your employees dont.

    Dérouler
    Home Group2019-08-29

    Réponse de Home Group

    September 11, 2019Human Resources & Learning Business Partner

    Hi, thanks for taking the time to provide your feedback. I agree that customers are our number 1 focus here at Home Group! And it’s great to see that you enjoy our culture, have made friends, benefit from our lieu time as part of our brilliant flexi-working policy and the annual leave ...

    Dérouler
  4. « They don’t care and incompetent rent management »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Service Advisor à Gosforth, North East England, Angleterre
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    J'ai travaillé chez Home Group à temps partiel plus d'un an

    Avantages

    Holiday allowance Flexible hours for higher eduction People in teams are usually friendly

    Inconvénients

    Bullying culture from arrears management Very unhygienic workspace Very strict on absence Higher up management in head office don’t care about employees

    Conseils à la direction

    Hire managers externally who know how to manage and then teach them the company, rather than employing internally people who know the company but don’t know the slightest about how to manage. Too many people are hired internally or seconded who don’t have any knowledge of how to manage and look after employees. Arrears management is the reason I left the company, they seem to believe the best way to get employees to... do what they want is to bully and scaremongering them into it, oblivious to the fact it actually results in lower morale and lower productivity. Worst company I have ever worked for, only reason I stayed for nearly 2 years was due to the friendly customer service advisors who made the job the slightest bit more bearable. Repairs management were competent and caring of employees but unfortunately irrelevant to those working on the rent team.

    Dérouler
    Home Group2019-09-10

    Réponse de Home Group

    September 11, 2019Human Resources & Learning Business Partner

    Hi, thanks for taking the time to provide your feedback. It’s great that you have enjoyed our generous annual leave allowance and brilliant flexible working policy, and that you have worked with friendly teams. However you have raised some issues that seriously concern me, so I’m ...

    Dérouler
  5. « Good training »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Customer Service Advisor à Newcastle upon Tyne, Angleterre

    Je travaille chez Home Group à temps plein depuis moins d'un an

    Avantages

    There was a lot of support working there in terms of training

    Inconvénients

    The customers were often angry and some issues with miscommunication between them and the agency that hired us.

    Home Group2019-07-28

    Réponse de Home Group

    July 29, 2019Resourcing Business Partner

    Hi there, thanks for putting your feedback about working at Home Group onto this site. It can be difficult when your agency miscommunicates things and they impact on your work, hopefully these issues have now all been ironed out. Its never easy supporting customers when they are ...

    Dérouler
  6. Utile (1)

    « Great Place to Work »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Support Coordinator à Gateshead, Angleterre
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Home Group à temps plein depuis plus de 3 ans

    Avantages

    You are recognised for your achievements. Opportunity to progress Respected and well thought of by manager and values my input.

    Inconvénients

    I wish service was closer to where I live

    Conseils à la direction

    Always look after your employees and they will look after you and your service

    Home Group2019-07-23

    Réponse de Home Group

    July 29, 2019Resourcing Business Partner

    Thanks so much for adding your review to those already here. Its important to us here at Home Group to get this feedback. We are so pleased to hear that your manager thinks highly of you and that you are respected. It is a shame that the service isn't closer to your home, but hopefully ...

    Dérouler
  7. Utile (1)

    « Fast paced enviroment »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Service Representative à Newcastle upon Tyne, Angleterre
    Ne recommande pas
    Point de vue neutre
    Pas d'avis sur le PDG

    J'ai travaillé chez Home Group à temps plein moins d'un an

    Avantages

    Pay above min wage,shift swapping, free parking,able to apply for other jobs within the company after 6 month probationary period

    Inconvénients

    Target driven fast paced pressure

    Home Group2019-07-02

    Réponse de Home Group

    July 11, 2019Resourcing Business Partner

    Hi, thanks so much for taking the time to leave us a response. It’s important to us that we pay our colleagues living wage (above minimum wage) to reflect how hard our colleagues work and the big difference that they make to our customers lives. There are lots of opportunities to ...

    Dérouler
  8. Utile (1)

    « You Need To Be The Right Fit »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Human Resources Business Partner à Londres, Angleterre
    Ne recommande pas
    Point de vue positif
    Pas d'avis sur le PDG

    J'ai travaillé chez Home Group à temps plein moins d'un an

    Avantages

    They do seemingly value and trust their employees with great benefits and agile working . People in the main are friendly and welcoming and there is a relaxed atmosphere rippled throughout.

    Inconvénients

    The overall company communication and inter team communication can be a bit lacking; with such a dispersed workforce it's easy for areas to become isolated, forgotten about and disconnected from the organisation. Not any acknowledgement that people are unhappy and are disengaging, leaving people to only 'go through the motions'

    Home Group2019-07-16

    Réponse de Home Group

    July 23, 2019Resourcing Business Partner

    Hello, thanks so much for taking the time to leave us a review. We’re sad to hear that that not all of your experiences working at Home Group have been a positive one. We do value and trust all of our colleagues and glad that you have found this to be the case and that we are a ...

    Dérouler
  9. « Relaxed »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - IS Second Line 
    Recommande
    Point de vue positif

    Je travaille chez Home Group à temps plein depuis plus d'un an

    Avantages

    Family atmosphere Value their people

    Inconvénients

    Long way from home that’s all

    Home Group2019-05-16

    Réponse de Home Group

    July 11, 2019Resourcing Business Partner

    Hey thanks for your review, it's really great to hear that you feel valued (because you are) and we agree we are one big Home Group Family. It can be hard when you have a long way to commute to work, but at least we have the benefit of adapting our hours with our flexible working ...

    Dérouler
  10. « Great place to work ! »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Support Coordinator à Blyth, North East England, Angleterre
    Recommande
    Approuve le PDG

    Je travaille chez Home Group à temps partiel depuis moins d'un an

    Avantages

    I joined home group in November of last year after working for the NHS and the local authority for many years. I have to say it is the best move I have ever made. The kind caring staff I work with are absolutely amazing, the work/home life balance is great. The standards of support and care are excellent. I hope to spend the rest of my working life in this post . !!!!!I joined home group in November of last year... after working for the NHS and the local authority for many years. I have to say it is the best move I have ever made. The kind caring staff I work with are absolutely amazing, the work/home life balance is great. The standards of support and care are excellent. I hope to spend the rest of my working life in this post . !!!!!I joined home group in November of last year after working for the NHS and the local authority for many years. I have to say it is the best move I have ever made. The kind caring staff I work with are absolutely amazing, the work/home life balance is great. The standards of support and care are excellent. I hope to spend the rest of my working life in this post . !!!!!

    Dérouler

    Inconvénients

    To be honest there are no cons, its a pleasure to go to work

    Conseils à la direction

    Fab company

    Home Group2019-04-15

    Réponse de Home Group

    April 23, 2019neil.gatenby@homegroup.org.uk

    Wow! So glad you are enjoying Home Group and your new role so much! We try really hard to get the balance between work and home life and it's great to hear it's working out well for you...long may it continue and thanks so much for taking the time to leave your feedback. Thanks, Neil

74 avis trouvés
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