Avis sur Cyncly

The company places strong emphasis on communication around well-being and a people-first culture, but the reality experienced internally is very different from this messaging. Over the past years, there has been a significant loss of expertise. Experienced employees have progressively left the company and have largely been replaced by profiles with less than five years of experience, often without sufficient training or proper onboarding. This situation has led to a high number of errors, a noticeable decline in service quality, and growing dissatisfaction among clients. Medium and large customers, in particular, are increasingly aware of the operational gaps and lack of professionalism. Several key positions remain unfilled despite being essential to daily operations. As a result, backlogs continue to grow and critical tasks are delayed. At present, the company is struggling to remain fully compliant with legal and regulatory obligations in certain countries, which is concerning for an international group. Internally, the situation is challenging: excessive workload, lack of recognition, poor knowledge transfer, and high employee turnover. Burnout cases are frequent, yet the underlying causes are not effectively addressed. While internal surveys are conducted, many employees no longer participate, as there is a widespread belief that feedback does not lead to meaningful change.