Avis sur Chase | Glassdoor.ca

Avis sur Chase

Dernière mise à jour : 20 mars 2019
6 403 avis

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Jamie Dimon
2 326 Évaluations

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  1. « Good work, low pay »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande
    Point de vue négatif
    Aucune opinion sur PDG

    J'ai travaillé chez Chase à temps plein

    Avantages

    Easy work life balance, lots of vacation

    Inconvénients

    Pay less than most other companies


  2. « Decent experience »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Ne recommande pas
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Chase à temps plein

    Avantages

    - Flexible schedule
    - decent pay and benefits

    Inconvénients

    - Did not have many positions I desired to grow into
    - Some coworkers were petty and juvenile but you get that with every workplace.

    Conseils à la direction

    I have none, management does their part and I am not going to give a negative review because of a few bad apples.

  3. « Help Desk Specialist »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Help Desk Specialist - Toronto, ON
    Employé actuel - Help Desk Specialist - Toronto, ON
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur PDG

    Je travaille chez Chase à plein temps (Plus de 3 ans)

    Avantages

    It can help you pay rent while you find another job that is actually worthwhile.

    Inconvénients

    Everyone in the Toronto office is out for themselves. Many Team Leads have this arrogant superiority complex, when they themselves are lazy as can be. Every person points a finger at another person for everything, because the culture in this office is fear. Recognition and positivity is all faked and just comes down from corporate edicts from above to pretend they care. The reality is that in 2018 they have settled on focusing on call Average Handle Time and scripted language. It does not matter if you actually help your clients, as long as you hang up on them in a few minutes or less and open by saying "Welcome to Chase" and close by asking "are there any other questions, thank you for calling Chase" then you pass. Spending the actual time to help the client doesn't matter, because this is a scripted and top-down managed call centre that doesn't care about independence and workers thinking outside the box to help their customers. As soon as you show interest in a customer and spend 5 minutes off the phone to figure out a problem, your score drops because you're considered non-productive. Also, the leaders in the Help Desk are ultra secretive. They won't even be honest with you when there are dogs coming around to check for bed bugs, one even lied to me and said they were looking for drugs. There is no reason not to be transparent, the bossy control and fear and secrecy environment is what makes this job unbearable.

    Conseils à la direction

    Just quit. Resign and let a competent set of replacements come in and shake it up.


  4. « Deveolopment Manager »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Business Development Manager - Toronto, ON
    Ancien employé - Business Development Manager - Toronto, ON
    Ne recommande pas

    J'ai travaillé chez Chase à temps plein (Moins d'un an)

    Avantages

    Good benefits, reasonable work schedule.

    Inconvénients

    Overly Micro-managed, with very little manager support.


  5. « Great »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Chase à plein temps

    Avantages

    Best environment and leadership in the business

    Inconvénients

    None to speak of in 2018


  6. « Specialist II Help Desk »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Toronto, ON
    Employé actuel - Employé anonyme - Toronto, ON
    Ne recommande pas
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Chase à plein temps (Plus de 3 ans)

    Avantages

    Benefits begin quickly, such as health or RRSP matching. JPMorgan Chase is a good name to have on a resume.

    Inconvénients

    It is a call centre, so you have to expect the micromanagement that comes along with it. This service centre got new leadership about two years ago and it turned the operation upside down. First of all, they now obsess over AHT (average handle time), Chase focuses heavily on getting customers off the phone rather than actually helping them. Training is terrible, because departments aren't specialized into separate sales, customer care/billing, or technical support teams they have tried to force all agents to take all calls and know everything. Lastly, the Pro of having JPMorgan Chase on your resume is undone completely by the fact that this is not a Canadian company, so the office is just an outpost and entirely controlled by US managers in Tampa or Phoenix. The Canadians never speak up against the poor leadership (like the AHT mandate) that comes out of the states, the people in this office have no control and are all yes-men. They say yes to whatever big brother next door wants, because all they're concerned with is keeping their jobs. So its intensely frustrating, because managers in the US look at graphs and spreadsheets and make decisions without really understanding the distinct operations in Canada. Did I mention this remote management only cares about AHT and a few scores which have nothing to do with providing good customer care? Oh well, its a call centre, what can you expect?

    Conseils à la direction

    I advise Canadian management to wake up, stop being push-overs, and question the stupid policies coming from the US parent base! Canadian leadership needs to allow Chase Paymentech Canada to be bought out by a Canadian bank and cut the US out of the equation, Chase Paymentech Canada has been through 3 Presidents in the past 3 years for a reason, when the new Prez starts he'll probably see the US leadership keeps Canada on a leash and won't let it perform on its own will. The terrible US leadership is what is killing Paymentech in Canada. We aren't #oneteam together with the US, we are a distinct operation and need the respect that comes with it. ScotiaBank, National Bank, I don't care what bank but any bank in Canada should buy Paymentech out and leave the Chase brand behind. If the Canadian operation could stop focusing on AHT and start making employees happy and stop the pressure to kick people off the phone it would be amazing. LET A CANADIAN-OWNED BUYOUT OFFER HAPPEN!


  7. « Just OK.. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Ne recommande pas
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Chase à temps plein

    Avantages

    some of the good things I experienced at Chase were, Commission, Teamwork, Technology, Schedule, and Responsibility

    Inconvénients

    Salary
    Career development
    Upper management
    Exposure to products
    Inclusion

  8. « Collections agent »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Collections Representative - Ottawa, ON
    Employé actuel - Collections Representative - Ottawa, ON
    Ne recommande pas
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez Chase à temps partiel (Plus de 5 ans)

    Avantages

    Flexible Hours, pay wasn't bad, good benefits and bonus incentives

    Inconvénients

    Management were a bunch of bullies that made the job stressful

    Conseils à la direction

    Pick real managers, not friends of friends


  9. « Project Manager Salary »

    StarStarStarStarStar
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme

    Je travaille chez Chase à plein temps

    Avantages

    Great place to work !

    Inconvénients

    the compensation was on the lower end of what other companies are paying

    Conseils à la direction

    . . . . .


  10. « Working For Chase US »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez Chase à plein temps (Plus de 5 ans)

    Avantages

    The opportunity to work from home.

    Inconvénients

    They use the forced distribution system for performance reviews which places a select number of team members in the groups of exceeds, meets and needs improvement based on ranking within the team even if their performance doesn't warrant it. This means some high performers on teams flush with other exceptional team members could be bumped to a meets expectations or even a needs improvement depending on how strong the team is. At the same time, a low performer could be bumped as high as an exceeds if they are on a team of low performers. This poor system creates situations where poor performers can be rewarded and high performers passed over.

    Conseils à la direction

    There is a great deal of work to be done there and they need to stop cutting resources and merging teams under managers who don't take the time to understand the business before making decisions.